No Smoking Policy: All Stars Limousine Company maintains a clean environment; therefore smoking and eating is NOT allowed in any of our vehicles.
Maximum Capacity: Drivers are not authorized to exceed the number of passengers stated on your contract. Exceeding the number of passengers is a violation of state law and our insurance guidelines.
Methods of Payment: We accept cash and all major credit cards. Corporate and Personal accounts are welcome.
Personal Information: All Stars Limousine Company, its parent company and its divisions, and affiliates do not sell, rent or disseminate your personal and financial information to any outside third parties. We use the information supplied to provide requested services and collect payment for services rendered in accordance with our rates, terms and policies.
Reservations: Reservations made online are not guaranteed until you have received a confirmation from All Stars Limousine Company. After you reservation is submitted, you will receive a phone call with price quote and confirmation. A credit card is required to hold a reservation; payment will be collected at the pickup. For the stretch limousine reservation, you will receive an additional paperwork to fill out. Please read our Stretch Limo Transportation Policy. Online reservations may be submitted up to 12 hours prior to your requested pick-up time. To request reservation with less than 12 hours advance notice, please call our offices directly at 469-387-4621 or 469-387-4622 to speak with one of our reservation specialists.
Cancellation Policy:
All cancellation accepted by the phone only. If the reservation is canceled within 5 hours prior to scheduled pick-up time (Sedans and SUVs only) or if passenger doesn't show up for the confirmed reservation, there will be a charge equal to a full amount of the trip.
Stretch Limo Transportation Policy:
Please note: All Stars Limousine Company is not responsible for service delayed or not rendered due to Mother Nature or to circumstances beyond our control, including but not limited to weather, road conditions, breakdowns due to weather, traffic congestion, road closures, accidents, flight delays, weather delays, road closures, etc. In case of mechanical difficulties or extreme weather hazard, either a replacement vehicle or full refund will be offered.